Keeping It Cool: Solutions for When Your Fridge Won’t Chill but the Freezer Works Perfectly

Facing a refrigerator that isn’t cooling while the freezer works perfectly can be a puzzling and frustrating issue. This common problem can disrupt your daily life, leading to spoiled food and unnecessary stress. In this comprehensive guide, we’ll explore the reasons behind this cooling discrepancy, offer practical solutions, and highlight how professional services, like those provided by YB Appliance Repair Ottawa, can help restore your fridge’s functionality.

Understanding the Problem

The refrigerator and freezer compartments in a combined unit share the same cooling system, yet they operate differently. When the freezer section seems to function correctly, but the fridge does not maintain the desired temperature, it indicates a specific set of potential issues:

  1. Air Circulation Issues: The cold air from the freezer compartment is circulated into the fridge section by a fan. If this air flow is obstructed, it can prevent the fridge from cooling properly.
  2. Faulty Damper Control: A damper controls the amount of cold air entering the fridge from the freezer. If it’s stuck or broken, it can restrict airflow, leading to a warm fridge.
  3. Coil Obstructions: The coils at the back or beneath your fridge dissipate heat. If they’re covered in dust or pet hair, they can’t function efficiently, affecting the overall cooling.
  4. Defrost System Failure: A malfunction in the defrost system can lead to ice buildup in the freezer, which can block the vents, preventing cold air from reaching the fridge section.
  5. Thermostat Issues: The thermostat controls the temperature by turning the cooling system on and off. If it’s faulty, it may not signal the system to cool the fridge.

DIY Solutions

Before considering professional repair, there are several troubleshooting steps you can undertake:

  • Check for Airflow Blockages: Ensure that nothing is blocking the air vents inside the fridge. Overpacking the fridge or freezer can restrict airflow.
  • Inspect the Damper: Locate the damper control and check if it’s stuck or broken. In some cases, a simple adjustment or clearing of obstructions can resolve the issue.
  • Clean the Coils: Unplug the fridge, and using a coil brush or vacuum, clean the coils of any dust and debris to improve efficiency.
  • Defrost Manually: If you suspect a defrost issue, manually defrost your fridge and freezer by turning them off and allowing any ice buildup to melt.
  • Test the Thermostat: Adjust the thermostat to a colder setting to see if the fridge starts cooling. If there’s no change, the thermostat might need replacement.

When to Call YB Appliance Repair Ottawa

If the above steps don’t resolve the issue, it might be time to seek professional assistance. YB Appliance Repair Ottawa offers expert services to diagnose and fix complex fridge issues efficiently.

Why Choose YB Appliance Repair Ottawa?

  • Experienced Technicians: Their team has extensive experience with various fridge models and common issues, ensuring accurate diagnostics and repairs.
  • Prompt Service: Understanding the inconvenience of a malfunctioning fridge, YB Appliance Repair Ottawa aims to provide swift service to minimize food spoilage and disruption.
  • Quality Assurance: They offer warranties on their repairs, giving you peace of mind that the job is done right.
  • Customer Focus: YB Appliance Repair Ottawa is committed to customer satisfaction, offering transparent communication and valuable maintenance advice.

Preventive Maintenance Tips

Regular maintenance can significantly reduce the chances of your fridge failing to cool:

  • Maintain Cleanliness: Regularly cleaning your fridge and freezer compartments can prevent airflow blockages.
  • Coil Maintenance: Clean the coils every six months to ensure efficient heat dissipation.
  • Check Door Seals: Ensure the door seals are intact and clean, preventing warm air from entering the fridge.
  • Avoid Overpacking: Allow for sufficient space around items in the fridge and freezer for proper air circulation.
  • Regular Inspections: Periodically inspecting components like the damper, thermostat, and defrost system can help catch issues early.


A fridge that fails to cool while the freezer works can be a significant inconvenience, leading to food waste and frustration. Understanding the potential causes and attempting DIY solutions can often rectify minor issues. However, when the problem persists, it’s crucial to seek professional help. YB Appliance Repair Ottawa provides reliable and efficient repair services, ensuring your fridge operates smoothly. Remember, regular maintenance and mindful usage can prevent many common fridge issues, extending the lifespan of your appliance and ensuring it serves your needs effectively.